Refund policy
This policy applies to products ordered through the All Home Furniture & Mattresses Canada-wide online store.
Last updated: October 4, 2026
Shipping Summary
Delivery area: Delivery to selected major cities across Canada
Outside our delivery area? Contact us for a delivery quote.
Delivery cost: Shown at checkout based on the order and destination. Any necessary revision will require the customer’s approval before shipment.
Delivery method: Large furniture normally receives curbside or exterior front-door delivery, not delivery inside a residence or apartment unit.
Timing: Delivery estimates are not guaranteed and depend on supplier processing, carrier service and destination.
Damage reporting: Damage, defects, missing components or incorrect products must be reported within 48 hours after delivery.
Return Policy Summary
Return window: Contact us within 7 days after delivery to request authorization for an eligible change-of-mind return.
Product condition: Eligible products must be unused, unassembled, unopened, undamaged and in their complete original packaging.
Return method: Approved products must be shipped by the customer to the return destination provided in our written return authorization.
Return shipping: The customer pays return transportation for a change-of-mind return.
Restocking fee: Approved change-of-mind returns are subject to a 20% restocking fee.
Original delivery charges: Original shipping and delivery charges are non-refundable for a change-of-mind return.
Refund timing: Approved refunds are processed to the original payment method within 7 business days after the return is received and inspected.
Exchanges: Exchanges are not accepted; a customer may return an eligible product and place a new order.
Damaged, defective or incorrect products: The 20% restocking fee and customer-paid return freight do not apply to an authorized return for a confirmed damaged, defective, incorrect or materially misdescribed product.
Delivery Areas and Charges
Delivery to selected major cities across Canada
Outside our delivery area? Contact us for a delivery quote.
Delivery eligibility is determined by the city and postal code entered at checkout. Available delivery charges are calculated using the total order weight.
Small towns, rural, remote and other destinations outside our supported delivery area require a custom delivery quote before an order can be placed. Please contact us at 204-231-9332 or info@allhomefurniture.ca to discuss availability and cost. Orders over 1,000 kg also require a custom quote. We cannot deliver to post office boxes.
Available delivery options and charges are normally displayed after the customer enters a delivery address during checkout. Customers are responsible for providing a complete and accurate delivery address, including the correct postal code, unit number and contact information.
If the delivery charge displayed during checkout cannot be honoured because of an unusual destination, access restriction, incorrect address or incorrect product shipping information, All Home Furniture & Mattresses will contact the customer before the order is processed for shipment. The customer may approve the revised delivery charge or cancel the entire order for a full refund.
How Furniture Is Delivered
Orders may be delivered by a parcel carrier or a third-party furniture freight carrier, depending on the product, shipment size and destination.
Unless the product page or selected delivery service expressly states otherwise, large furniture is delivered using standard curbside or exterior front-door service.
For houses, delivery is normally made to the curb, driveway, garage entrance or another exterior location safely accessible to the carrier. The exact placement is determined by the carrier and site conditions.
For apartments, condominiums and other multi-unit buildings, delivery is normally made to the building’s main exterior entrance, loading area or another ground-level location accessible to the carrier. Standard delivery does not include bringing furniture through the lobby, using an elevator, travelling along interior hallways or delivering it to the customer’s unit.
Standard delivery does not include carrying furniture inside a residence or building, navigating interior or exterior stairs, placement in a room, unpacking, assembly, installation, removal of packaging or removal of existing furniture.
The customer is responsible for arranging sufficient help to move the furniture from the delivery location into the residence or unit. Customers in multi-unit buildings are responsible for arranging any required elevator reservation, loading-area access, property-management approval and assistance needed to move the shipment through the building.
The customer must ensure that the delivery location is safely accessible and that any necessary parking, loading-zone or building arrangements have been made. Freight carriers may contact the customer to arrange a delivery appointment.
A responsible adult must be available to receive and inspect the shipment when an appointment or signature is required. Missed deliveries, inaccessible locations or unsuccessful delivery attempts may result in additional carrier charges.
Availability and Delivery Timing
Products ordered through this Canada-wide online store are fulfilled and shipped from supplier or distribution facilities. Orders placed through this website are not fulfilled from our retail store.
Products displayed as available to order may need to be obtained or prepared by the supplier before shipment. Availability on this website does not indicate that the product is physically stocked in our retail store.
Product availability and estimated fulfilment or delivery times may change. After receiving an order, All Home Furniture & Mattresses may contact the customer to confirm availability and provide an updated estimated timeline.
All delivery dates and timeframes are estimates and are not guaranteed. Delivery may be affected by supplier availability, processing time, carrier schedules, weather, destination, seasonal demand and other circumstances outside our reasonable control.
An order containing multiple products may arrive in more than one shipment. Different products may be supplied from different locations and may have different delivery timeframes.
If a product becomes unavailable, All Home Furniture & Mattresses will contact the customer. The customer may choose an available alternative or receive a full refund for the unavailable product. If the unavailable product is part of a coordinated furniture set or multi-item order, the customer may cancel the remaining unshipped items and receive a full refund for those items.
If the expected fulfilment time changes materially before an order has been submitted to the supplier or prepared for shipment, the customer may accept the revised estimate or cancel the affected product for a full refund.
Inspecting the Shipment and Reporting Damage
The customer, or the person accepting delivery on the customer’s behalf, should inspect the number of cartons and the visible condition of the shipment before signing the carrier’s delivery record.
Any visible damage, opened or crushed packaging, or missing cartons should be clearly noted on the carrier’s delivery record. When possible, take photographs of the shipment before it is moved or unpacked. If an item appears severely damaged, the customer should ask the carrier whether the affected item can be refused and record the reason for refusal on the delivery record.
Products should be unpacked and inspected as soon as reasonably possible after delivery. Damage, defects, missing components or an incorrect product must be reported to All Home Furniture & Mattresses within 48 hours after delivery.
The report should include the order number and clear photographs of:
The damaged or incorrect product
The complete product
The exterior and interior packaging
The shipping label and product label
Any damage noted on the carrier’s delivery record
The customer must keep the product and all original packaging while the issue is being reviewed. Do not discard, repair, assemble, alter, return or independently ship the product unless All Home Furniture & Mattresses provides instructions.
Failure to note visible shipping damage at delivery or to report an issue within 48 hours may affect our ability to submit a carrier or supplier claim. This does not limit any rights or remedies that cannot legally be excluded.
Damaged, Defective, Missing or Incorrect Products
All Home Furniture & Mattresses will review properly reported damage, defects, missing components and incorrect products with the applicable supplier and carrier.
Depending on the nature of the issue, an appropriate resolution may include:
Replacement parts or missing components
Professional repair or a repair allowance
Replacement of the affected product or component
A price adjustment accepted by the customer
Return of the affected product
A partial or full refund
The appropriate resolution will be determined according to the nature and extent of the issue, product availability, manufacturer or supplier requirements and the practical cost of transporting large furniture. A minor issue that can reasonably be corrected with a replacement part or professional repair does not necessarily require replacement of the complete product.
The customer may be asked to obtain an assessment or estimate from a qualified local furniture repair professional. All Home Furniture & Mattresses must approve any repair or expense in writing before work begins. Unauthorized repair costs will not be reimbursed.
When All Home Furniture & Mattresses authorizes a return because the product arrived damaged, defective, materially different from what was ordered or because an incorrect product was delivered, the customer will not be charged an applicable restocking fee or the reasonable return-transportation costs authorized by All Home Furniture & Mattresses.
The customer must make the product reasonably available for an authorized inspection, repair, pickup or return. If no reasonable repair, replacement or other solution is available, an appropriate refund will be issued.
Product Images, Colours and Natural Variations
We make reasonable efforts to display product colours, finishes, materials and details accurately. However, photographs are provided for general representation. The appearance of a product may vary because of screen settings, lighting, photography, viewing conditions, manufacturing tolerances, fabric dye lots and the natural characteristics of materials such as wood, stone, leather and marble-patterned surfaces.
Normal variations in colour, grain, texture, pattern, shade or finish that do not materially change the product are not considered defects or incorrect products. A return requested solely because of a normal visual or material variation will be treated as a change-of-mind return. The customer will be responsible for return transportation, the original delivery charge will not be refunded, and the applicable 20% restocking fee will apply.
If the product received is the wrong advertised colour, finish or model, or is materially different from the product ordered, the customer should report the issue within 48 hours and provide photographs. If All Home Furniture & Mattresses confirms that the product is incorrect or materially different from its description, no restocking fee will apply and All Home Furniture & Mattresses will be responsible for the reasonable return-transportation costs it authorizes.
Change-of-Mind Returns
A customer may request authorization to return an eligible regular, non-custom product by contacting All Home Furniture & Mattresses within 7 days after delivery.
To qualify for a change-of-mind return, the product must be:
Unused
Unassembled
Unopened
Undamaged
In its complete original packaging
Accompanied by proof of purchase
Products that have been opened, removed from their original packaging, used, assembled, installed, altered or damaged after delivery do not qualify for a change-of-mind return.
All returns require prior written authorization. Do not ship a product to a supplier, manufacturer, carrier or any other address until All Home Furniture & Mattresses has approved the return and provided instructions.
Approved change-of-mind returns are subject to a restocking fee equal to 20% of the product’s purchase price. The restocking fee may also apply when the customer ordered the wrong product, size, colour or configuration; the furniture does not fit through the available entrance or in the intended space; or the customer refuses an otherwise correct and undamaged delivery.
The customer is responsible for arranging and paying all costs associated with a change-of-mind return. These costs may include return freight, residential pickup, appointment charges, insurance, packaging and other carrier fees. Original shipping and delivery charges are non-refundable.
The product remains the customer’s responsibility until it is received at the authorized return destination. We strongly recommend using a trackable and adequately insured shipping service. Damage occurring during return transportation may reduce or eliminate the available refund.
A refund will be considered after the returned product has been received and inspected. The 20% restocking fee and any other applicable authorized charges will be deducted from the merchandise refund.
The restocking fee and customer-paid return freight do not apply when All Home Furniture & Mattresses authorizes the return because the product arrived damaged, defective, incorrect or materially different from what was ordered.
Measurements, Access and Furniture Fit
Customers are responsible for confirming before ordering that the product is suitable for the intended space and can be moved through all required access points.
Please measure the intended product location as well as doorways, hallways, stairways, corners, elevators, loading areas and other passages through which the packaged or unpackaged furniture must travel. Product packaging may be larger than the assembled product dimensions shown on the product page.
Product dimensions are provided as accurately as reasonably possible, but minor measurement variations may occur because of manufacturing methods, upholstery, padding and the way a product is measured. Customers should allow reasonable additional clearance rather than relying on an exact fit.
Standard delivery personnel are not responsible for removing doors, railings, mouldings, fixtures or other parts of a building. A carrier may decline to move or leave a shipment in a location that it considers unsafe, inaccessible or outside the purchased delivery service.
If an otherwise correct and undamaged product cannot be delivered or does not fit through the available access route or in the intended space, the situation will be treated as a change-of-mind return. The customer will be responsible for any unsuccessful-delivery, redelivery and return-transportation charges. Original delivery charges will not be refunded, and the applicable 20% restocking fee will apply.
Order Changes and Cancellations
Contact All Home Furniture & Mattresses as soon as possible if you need to change or cancel an order. A request to change or cancel an order is not confirmed until we approve it in writing.
An order may be cancelled for a full refund if the cancellation request is approved before the order has been submitted to the supplier, prepared for shipment or otherwise entered processing.
Once an order has been submitted to a supplier or entered processing, cancellation may no longer be possible. If cancellation is still accepted, the customer may be responsible for a 20% restocking fee and any supplier, processing, freight or other non-recoverable costs already incurred.
An order cannot be treated as a no-cost cancellation after it has shipped. If the customer no longer wants a product that is already in transit, the order will be handled as a change-of-mind return. The customer will be responsible for the original delivery charge, return transportation, any carrier rerouting or storage charges, and the applicable 20% restocking fee.
Changes to products, quantities, colours, sizes, configurations or the delivery address may affect the order price, availability, delivery charge and estimated timeline. Address changes requested after shipment may not be possible and may result in carrier rerouting, storage or redelivery charges.
Refusing an otherwise correct and undamaged shipment does not cancel the order or eliminate the applicable charges.
If All Home Furniture & Mattresses cancels an order because a product is unavailable or cannot be supplied, the customer will receive a full refund for the cancelled product and any delivery charge attributable solely to that product.
Custom and Special-Order Products
A product is not considered custom or final sale merely because it is obtained from a supplier after the customer places an order. Regular catalogue products remain subject to the applicable terms of this policy unless they are clearly identified as custom, made-to-order, special order or final sale before purchase.
Custom and special-order products include products manufactured, modified or ordered according to customer-selected specifications that are not part of the product’s regular returnable catalogue offering. This may include custom dimensions, materials, fabrics, finishes, configurations or other personalized specifications.
Custom, made-to-order and designated final-sale products cannot be changed, cancelled, returned or refunded after the customer has approved the order, payment has been received and the order has been submitted for processing or manufacturing.
The customer is responsible for reviewing all specifications, measurements, colours, materials and other order details before approving a custom or special order.
These restrictions do not apply when a product arrives damaged, defective, incorrect or materially different from the specifications approved by the customer. Such issues must be reported in accordance with the damage-reporting requirements in this policy.
Mattresses and Bedding Products
If mattresses, box springs, mattress protectors, pillows or other bedding products are offered through this Canada-wide online store, the following conditions apply.
For health and hygiene reasons, these products cannot be returned or exchanged after their original packaging has been opened or removed, or after the product has been used.
An unopened, unused regular-stock bedding product in its complete original packaging may qualify for a change-of-mind return under the applicable 7-day return period. Customer-paid return transportation, non-refundable original delivery charges and the 20% restocking fee will apply.
Custom-size mattresses, custom-cut foam and other bedding products manufactured or altered according to customer-selected specifications are final sale once the order has been approved and submitted for processing or manufacturing.
A mattress comfort guarantee, sleep trial or comfort exchange applies only when it is expressly stated on the product page or provided in writing with the order. Any manufacturer-provided program is subject to the manufacturer’s separate eligibility requirements, required mattress protection, time limits, transportation charges and other terms.
These restrictions do not apply when a product arrives damaged, defective, incorrect or materially different from what was ordered. Such an issue must be reported within 48 hours after delivery in accordance with the damage-reporting requirements in this policy.
Refunds and Exchanges
Exchanges are not accepted. A customer may return an eligible product under this policy and place a new order for a different product, size, colour or configuration.
No refund is issued until the returned product has been received at the authorized return destination and inspected. All Home Furniture & Mattresses will notify the customer if the return is approved, declined or subject to deductions because of missing packaging, missing components, damage or another failure to meet the return conditions.
Approved refunds are issued to the original payment method. For a change-of-mind return, the refund will be reduced by the applicable 20% restocking fee and any other authorized charges for which the customer is responsible. Original shipping, delivery, assembly, rerouting, storage and other completed service charges are non-refundable.
All Home Furniture & Mattresses will process an approved refund within 7 business days after the returned product has been received and inspected. The customer’s bank, credit-card issuer or payment provider may require additional time to post the credit.
If only part of a set, bundle or multi-item purchase is eligible for return, the refund may be adjusted to reflect the price of the items retained and the loss of any package, bundle or promotional discount.
A return that does not meet the requirements of this policy may be declined. The customer will remain responsible for the product and any cost required to store it or transport it from the return destination.
Product Warranties
Some products may be covered by a manufacturer’s warranty. The duration, coverage, exclusions and available remedies vary by manufacturer and product. All Home Furniture & Mattresses does not provide an additional product warranty unless one is expressly stated in writing.
Proof of purchase is required for a warranty request. The customer may also be asked to provide the order number, product label or serial number, photographs, video and a description of the issue.
Warranty coverage generally applies to qualifying manufacturing defects. Unless the applicable manufacturer warranty states otherwise, coverage does not normally include:
Normal wear and tear
Damage caused by misuse, abuse or improper care
Improper assembly, installation or modification
Accidental damage
Commercial or institutional use of a residential product
Exposure to excessive moisture, heat, sunlight or unsuitable environmental conditions
Fabric pilling, fading or stretching associated with normal use
Normal variations in colour, grain, texture, pattern or finish
Damage occurring while the product is moved or transported by the customer
Depending on the applicable warranty and the nature of the issue, a remedy may include replacement parts, repair, replacement, credit or another remedy authorized by the manufacturer.
The customer must not arrange repairs or dispose of the product before receiving written instructions. Unauthorized repairs and related expenses may not be reimbursed.
This warranty section does not limit any rights or remedies available under applicable consumer-protection law.
Contact and Return Authorization
Contact All Home Furniture & Mattresses before returning a product, refusing a shipment when advance contact is possible, arranging a repair or incurring any expense related to an order.
Email: info@allhomefurniture.ca
Telephone: 204-231-9332
When contacting us about an order, please provide:
Your name
Order number
Product name
A clear description of the question or issue
Relevant photographs or video when reporting damage, a defect or an incorrect product
All returns require prior written authorization and return instructions from All Home Furniture & Mattresses. Do not ship or deliver a product to a supplier, manufacturer, carrier or any other location without authorization.
This policy is subject to applicable Canadian federal and provincial consumer-protection laws. Nothing in this policy limits any right or remedy that cannot legally be excluded.